39ok's Privacy Policy

1 Introduction and Scope

39ok ("we", "our", "platform") is an online betting and casino service operated for users in Bangladesh. This privacy policy explains what personal information we collect from you while you use our website https://39ok.cam ("site"), how we process that information, and how we keep it secure.

By registering on our site, logging in, or using any of our services, you are considered to have agreed to this privacy policy. If you do not agree with this policy, please refrain from using our platform.

This policy should be read together with our Terms and Conditions and Responsible Gaming policy. These three documents together form the complete legal framework governing your account with 39ok.

2 What Data We Collect

We collect two types of information — what you provide directly, and what is collected automatically while you use the site.

2.1 Information You Provide Directly

During account registration and use of our services, we may collect the following information:

• Full name and date of birth
• Email address
• Payment information (bKash, Nagad, Rocket, Upay account numbers or bank account details)
• National ID or passport details for identity verification (as part of the KYC process)
• Content of live chat and support communications
• Any other information you voluntarily provide

2.2 Automatically Collected Information

The following information is collected by technical means while you use the site:

• IP address and device identifier information
• Browser type, operating system, and device type
• Date, time, and duration of site visits
• Which pages were visited and which buttons were clicked
• Transaction history and gaming activity logs
• Data collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

For the purposes of identity verification and fraud prevention, we may receive necessary information about you from authorised third-party verification services. This information is used solely for verification purposes.

3 Purpose of Data Use

We use your personal information for the following lawful purposes:

• Account Management: To create, verify, and manage your account
• Service Delivery: To properly provide betting, casino games, and other platform services
• Financial Transactions: To process deposits and withdrawals; in particular to verify payments made through bKash, Nagad, Rocket, and Upay
• KYC Verification: To verify identity in order to meet regulatory requirements and prevent money laundering
• Security and Fraud Prevention: To detect and prevent suspicious activity
• Customer Support: To respond to your questions, complaints, and support requests
• Responsible Gaming: To identify problematic gaming behaviour and provide necessary assistance
• Improvement and Analytics: To improve site services and enhance the user experience
• Marketing Communications: To send relevant promotional and bonus information if you have given your consent

We will never use your information for any purpose not listed above unless we obtain your explicit consent separately.

4 Data Sharing and Disclosure

39ok does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We engage trusted third-party services for payment processing, identity verification, technical infrastructure, and customer support. These partners are given access only to the information necessary to carry out the specific service, and we have strict confidentiality agreements with them.

4.2 Legal Obligations

In the event of a court order, a lawful request from law enforcement, or any other legal obligation, we may be required to disclose the necessary information. Such disclosure will be limited to the minimum information required under the law.

4.3 Business Restructuring

In the event of a merger, acquisition, or other business restructuring, user information may be transferred. In such circumstances we will notify you in advance and ensure protections equivalent to this privacy policy.

4.4 With Your Consent

For any reason other than those listed above, we will always obtain your explicit and prior consent before sharing your information.

5 Cookies and Tracking Technologies

Cookies are small data files stored in your browser. We use the following types of cookies:

5.1 Essential Cookies

These cookies are essential for the basic functioning of the site — such as maintaining your login session, verifying security, and completing financial transactions safely. These cookies cannot be disabled, as the site will not function properly without them.

5.2 Functionality Cookies

These cookies are used to remember your preferences such as language selection and display settings. They make your experience more convenient.

5.3 Analytics Cookies

These cookies are used to collect anonymous information about site visit patterns, popular pages, and user behaviour. This information helps us improve our services.

You can control cookies by changing your browser settings. However, disabling essential cookies may disrupt some or all site functionality.

6 Data Retention and Period

We retain your personal information only for as long as necessary to fulfil the relevant purpose or as required to meet legal obligations.

• Account Information: For the duration the account is active and for at least 5 years after the account is closed
• Financial Transaction Information: At least 7 years for financial reporting and regulatory requirements
• KYC Documents: At least 5 years after the account is closed
• Customer Support Communications: Up to 3 years after the support issue is resolved
• Log Files: Generally retained for up to 12 months for security purposes

Once the specified retention period has ended, we will take appropriate steps to securely delete or anonymise your information.

7 Your Rights Regarding Your Data

You have the following rights with respect to your personal information. To exercise these rights, contact our support team via live chat or email.

7.1 Right to Access

You may request to view what information we hold about you. We will generally provide you with a copy of the information within 30 days.

7.2 Right to Rectification

If any information held in your account is inaccurate or incomplete, you may request that it be corrected. We will complete the necessary corrections within a reasonable time.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations, ongoing disputes, or regulatory requirements.

7.4 Right to Restrict Processing

In certain circumstances you may request that the processing of your information be restricted. In this case, rather than deleting the information, its use will be temporarily suspended.

7.5 Right to Opt Out of Marketing Communications

You may request at any time that promotional emails or communications be stopped. Important service-related communications will however continue.

8 Protection of Minors

39ok is a platform operated exclusively for those aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.

We verify age at the time of account registration and confirm identity through the KYC process. If a user who is under 21 has registered, we will immediately close that account and take appropriate steps to delete the associated information.

If you believe that a minor has created an account on our platform, please notify our support team immediately.

9 Data Security Measures

To ensure the protection of your personal information, we have implemented industry-standard technical and organisational measures:

• SSL/TLS Encryption: All data transferred between the site and our servers is protected by advanced encryption
• Data Encryption: Sensitive information that is stored is kept in encrypted form
• Access Controls: Only authorised staff may access your information, and only for specified purposes
• Security Monitoring: A 24/7 monitoring system is in place to detect unusual activity in our systems
• Regular Security Reviews: Our security measures are regularly tested and improved
• Staff Training: All our staff receive regular training on privacy and data protection

However, no method of transmitting or storing information on the internet is 100% secure. Even though we take every possible protective measure, it is not possible to fully guarantee against a security breach. If you notice any suspicious activity, contact us immediately.

10 Privacy Policy Changes

We may update this privacy policy from time to time. Depending on the nature of the change, we will notify you in the following ways:

• Significant Changes: A special notice will be displayed on the site and you will be informed by email
• Minor Changes: The "Last Updated" date on this page will be updated

Continued use of the platform after any change will be taken as acceptance of the new policy. We therefore recommend reviewing this page regularly.

If you do not agree with the new policy, you may request that your account be closed and we will take the necessary steps in accordance with the applicable Terms and Conditions.

11 Contact Us

If you have any questions, concerns, or requests about this privacy policy, please contact our data protection team:

Relevant information can also be found on our Responsible Gaming page or FAQ page.